Insurance & Company Policy
YEG Movers – Coverage Explained
We want you to feel fully confident and informed before moving day. Here’s a simple breakdown of how our coverage works:
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1. Property Protection (Your Home)
Your home is fully protected during the move.
- Walls, floors, railings, and property are covered
- If any damage occurs, we’ll send a handyman to repair it
- We just ask to be notified within a reasonable timeframe so we can take care of it quickly
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2. General Liability Coverage
We carry full protection for unexpected situations:
- Workers’ Compensation (WCB) for our team
- Commercial General Liability coverage up to $5 million
- Covers injuries, accidents, or major incidents
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3. Cargo Coverage (Your Items)
Basic Coverage (Included)
By law (Transport Canada), all movers must provide:
- $0.60 per pound per item Example:
- 200 lb item → covered up to $120
This is basic protection, not full replacement value.
Our “Make It Right” Policy
On top of basic coverage, we go further:
- We will repair or replace items when possible
- Coverage for single items up to $500 (within reason)
Example:
* If we break a fan → we’ll replace it, no hassle
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Total Loss Scenario (Basic Coverage)
If something catastrophic happens (very rare):
- 9,000 lb shipment → covered up to $5,400
- 10,000 lb shipment → covered up to $6,000
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4. Full Value Protection (Optional Upgrade)
For customers who want higher protection, we offer Full Value Coverage:
- $5 per pound of coverage
- Cost: $14 per $1,000 of declared value
Example:
- 5,000 lb shipment → $25,000 coverage
- Cost → $350
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Key Details:
- $250 deductible per claim
- Must cover entire shipment (not individual items)
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Per Item Coverage (Full Value)
- Standard: $5/lb
Example: 200 lb item → $1,000 coverage
But with our policy:
We cover single items up to $5,000
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Minimum Coverage
- Minimum cost: $250
- Covers up to $17,850 declared value
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How We Determine Value
Local moves → weight is estimated based on walkthrough
Long distance → may be scaled for accuracy
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Claims Process If something happens:
1. Submit a claim form
2. Our team reviews it
3. Resolution within 3–7 days
We aim to:
- Be fair
- Communicate clearly
- Resolve quickly
Bottom Line
- You’re fully covered for your home
- You’re legally protected for your items
- You have the option to upgrade for full protection
- And most importantly — we stand behind every move with our “Make It Right” promise
- We carry $2,000,000 Commercial General Liability Coverage
- We provide cargo coverage
- All onsite movers are WCB covered
- Fleet has comprehensive auto coverage
- All Moves come with a standard valuation protection coverage.
What is Valuation Protection?
Valuation Coverage is when a moving company estimates a weight of a shipment based of the description of the job, and the coverage offered is based on the valuation plan selected.
To make it simple, a standard 3 bedroom house is estimated to be 9,000 pounds. Based of the estimated weight of the homes belongings – a standard coverage is included in every move.
You do have the option to purchase a higher valuation coverage. We offer a Silver Coverage Plan, & Golden Coverage Plan
Terms and Conditions
YEG Edmonton Movers LTD. will not be held liable under any circumstances under the following circumstances:
- Due to the fragile nature of these materials, we do not cover breakage to improperly packed glass, ceramics, particle board or plants. If fragile mirrors, glass goods, plants, or flat screen TVs are not professionally packed then no claims will be entertained for such items.
- YEG Movers LTD is not responsible for damages that occurred as a result of packing and unpacking by customers.
- YEG Movers LTD is not responsible for the staining of mattresses that are not bagged.
- YEG Movers LTD are not responsible for boxes that are open, not labeled, items placed on the truck by a customer, art pieces and bags of money or things that are unique/irreplaceable.
- YEG Movers LTD is responsible for a maximum of 60 cents per pound for damaged goods.
- YEG Movers LTD is not liable for the customer’s failure to provide adequate facilities (including, but not limited to: a lack of lighting, a lack of elevators, obstructive facilities or walkways including protruding walls or ceilings or sharp items, slippery surfaces or spills, over-sized items in relation to undersized facilities provided by the customer).
- Customers are required to inspect all items while being unloaded; any damages need to be notified to the movers for inspection immediately. No claims will be entertained once movers leave after delivery.
- The full bill must be paid in full in order for any claims to be considered.
- Failure to pay will result in three times the reimbursement plus legal fees.
- Damage to the mechanical, electronic, or other operations of televisions, radios, stereos, clocks, appliances, musical instruments, any other electronic equipment irrespective of who packed or unpacked such articles.
- Damage to any kind of press-board/particleboard/waterboard furniture or to veneer/lacquer finished of furniture or wicker furniture. Any damage to customers’ contents caused by changes in temperature, humidity or weather conditions.
- Damage to driveways or phone/internet/hydro lines when asked to drive past the curb line.
Perishable foods, plants or loss or injury of pets. - Should the entire shipment be damaged, the value declared on the Bill of Lading shall be the total amount settled for a claim less the amount of the relocation and applicable deductible.